Passenger handling defines the servicing of passengers inside the airport during check-in or check-out
Providing check-in counter services for the passengers departing on the customer airlines. Providing gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight. Staffing the transfer counters, customer service counters and airline lounges.
Types of passengers handling:
- Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
- Safe acceptance of outgoing passengers to the aircraft,
- Lost, damaged and transfer baggage processes of incoming passengers (if any),
- Passenger and crew transport between aircraft and passenger terminals,
- Incoming and outgoing VIP, unaccompanied children and special care passenger services,
- Outgoing passenger acceptance for flight and baggage processes,
- Specially trained personnel for disabled passengers.
Any airline company needs continuous training and development for its employees to suit quick changes in the aviation world.CALL TO ACTION