Passenger Services

Passenger handling defines the servicing of passengers inside the airport during check-in or check-out

Ground Services

Providing check-in counter services for the passengers departing on the customer airlines. Providing gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight. Staffing the transfer counters, customer service counters and airline lounges.

Types of passengers handling:

  • Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
  • Safe acceptance of outgoing passengers to the aircraft,
  • Lost, damaged and transfer baggage processes of incoming passengers (if any),
  • Passenger and crew transport between aircraft and passenger terminals,
  • Incoming and outgoing VIP, unaccompanied children and special care passenger services,
  • Outgoing passenger acceptance for flight and baggage processes,
  • Specially trained personnel for disabled passengers.